Rating Process Back

How does rating work
General information
Rating Panel
Meet the rating panel

During the annual rating period, spa guests, staff and industry experts are able to participate in the rating poll and provide a rating based on their overall experience of the particular hotel they rate. Throughout the year a participant spa are able to encourage its guests to share their valuable opinion during this valuable timeframe to derive a %score for the spa.

The criteria that are taken into consideration during the annual rating process take into consideration various factors of the spa to derive a final score which determine the winning results. Guests and industry experts are allowed to submit their ratings and an average total % score is then derived. This score is then combined with a %score from TrustYou.com which takes into consideration all aspects of a spa, such as the spas marketing efforts, feedback from multipe online platforms, website and online presence, social media, photos and facilities. Combined these average scores would determine the winning results. Size of a property is not taken into consideration as small and large sized spas are equally able to participate in the Awards. The number of guests that participate in the Awards will not affect the final outcome however the average score derived from those who participated will be taken into account to ensure a fair rating system at all times.


Spa Treatment Rooms, Spa Menu, Overall service, Overall Spa Facilities, Treatment Prices and value for money, Ambiance, Design & Concept,  Character and feel of a unique experience, online presence of a spa on social media, website, Guest Reviews as well as photographs and additional information submitted during the registration phase.

The rating process is transparent. Winners and runners up on a country, continent and global basis will be determined by a combined score. The final result is based on the average rating derived from an evaluation score that would count 60% and a rating given by spa guests that participate in the official rating poll during the official rating period which will weight a further 40%.  Ratings will be based on all areas of the spas as listed above. The spa with the highest combined score in a particular category wins on a country level and will automatically be considered for the continent and global levels.  Spas will receive rating information once registered to encourage the public to participate in the annual rating process.

  • Guests will be able to rate official participating spas online annually during the month of June
  • Customer feedback determine the winners on a country, continent & global level.
  • Winners are selected on a country, continent and world-wide basis.
  • Results are internally audited to check validity of each rating cast.
  • Site visits may be executed on an announced and unannounced basis allowing quality checks of invited properties that form part of the Haute Grandeur Global Spa Awards.
  • Winners will be announced at the annual Haute Grandeur Global Spa Awards Gala Ceremony.
TIP to encourage spa guests to rate your spa: Spas can encourage their guests to participate in the annual rating process, it is not the quantity that is important but the quality feedback that will be considered during the final phase.


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